Terms of Service
1. Your agreement with Jonathan
These Terms govern the business customer's use of Jonathan's salon software, including the owner application, hosted salon booking page and embeddable booking widget. “Jonathan,” “we” and “us” mean BitBazooka LLC, a Massachusetts limited liability company doing business as Jonathan. “You” means the salon or other business accepting these Terms. The person accepting must have authority to act for that business.
Jonathan provides software. Your business provides salon services to its clients. Your service prices, appointment policies and obligations to clients are separate from your Jonathan subscription.
2. The service and your responsibilities
Jonathan uses AI conversations to help clients understand your services and request appointments through your connected Square account. It also supports client intake and owner conversations about your business. Available features depend on your completed setup, Square permissions, location configuration and enabled subscription features.
Your subscription covers one selected Square location and includes a hosted booking page and widget. You must complete setup, review your business information and policies, and activate booking before presenting Jonathan as a working booking channel.
Keep your Square services, staff availability and prices accurate, and review the policies you teach Jonathan. Monitor your appointment records and investigate uncertain or conflicting confirmations. A proposed time or request in a conversation is not by itself a confirmed appointment.
Phone verification is required for supported sensitive client actions. Verification SMS is part of that process. General SMS conversations and automated waitlist messaging are not included unless separately made available to your account.
3. AI-generated information
Jonathan's responses and summaries are generated by AI and can be incomplete or mistaken. They do not replace your professional judgment or your responsibility for services performed. Qualified salon professionals must review recommendations before acting on them, particularly where allergies, chemical treatments or client safety are involved.
Jonathan does not provide medical or dermatological advice. Do not rely on it for emergencies. Do not represent its automated responses as statements personally made or reviewed by a human when that is not true.
4. Account security and acceptable use
Use an account you are authorized to operate, keep its credentials secure, and promptly report suspected unauthorized access to support@gojonathan.ai. Do not share Square passwords with Jonathan; connect Square through its authorization process.
Do not use the service to harass or deceive people, send unsolicited messages, access another business's records, submit content you are not entitled to provide, or bypass security and usage controls. Your use must comply with applicable law and the terms of connected services. We may limit abusive activity to protect the service and other users.
5. Subscription, allowance and cancellation
The checkout offer states your recurring subscription price and billing frequency. Stripe processes Jonathan subscription payments. Jonathan's fees are separate from Square's fees and from amounts your clients pay your salon. Subscribing authorizes recurring payments at the accepted price until cancellation.
The initial direct-signup pilot is limited to ten salons at $79 per selected location per month. It includes $10 of AI provider usage and up to $5 of additional Jonathan-funded AI use each month. The hosted booking page and widget are included.
- Included AI use. Your account displays the funded AI allowance for the current billing period. Guest conversations, owner conversations and initial setup share that allowance. It is not a fixed number of bookings or conversations.
- No automatic overage charges. Jonathan does not automatically charge you extra when that allowance runs low. Your account displays usage notices. AI assistance may pause if the available allowance, including any backup, cannot cover a request, or if service safeguards or provider availability prevent it. Account and billing controls remain accessible. If you enabled a direct Square booking link and it remains valid, clients can use that separate booking route.
- Jonathan-funded backup. Eligible pilot accounts receive additional funding automatically within the $5 limit per funded subscription period and per UTC calendar month. Backup is also subject to the shared pilot funding cap and does not promise unlimited or uninterrupted AI assistance. Additional allowance is shown separately, expires with its funded period and does not roll over. Internal accounts retain their separately stated expiration and do not automatically renew.
- Canceling. Open Billing in the owner application and choose “Manage billing in Stripe” to cancel. Cancellation is scheduled for the end of your current period. Existing access remains subject to your allowance, connected-service permissions and these Terms until that period ends. Contact support if you cannot access billing. For an unambiguous cancellation request from the account owner, we use the date we receive it to determine the current period’s end, even if our processing takes longer. You will not owe a renewal charge caused by that processing delay.
- Refunds. Ordinarily, voluntary cancellation does not receive a prorated refund for the unused portion of the current period. We will correct duplicate or incorrect charges and refund charges made for a period after your cancellation should have taken effect. If we permanently end your paid service without a breach by you, we will refund the unused prepaid portion. Contact support about a substantial service failure so we can investigate and determine an appropriate refund or credit. These terms do not limit any refund required by law.
- Price changes. We will give at least 30 days’ notice of a subscription price increase, with an opportunity to cancel before it takes effect. A notified increase applies no earlier than your next renewal after that notice period.
Disconnecting Square, disabling your booking page, or ceasing to use Jonathan does not itself cancel your subscription. Internal accounts may instead have a separately stated funding period without a subscription charge.
6. Square and appointment policies
Connecting Square authorizes Jonathan to access the permitted Square resources to provide the connected service, such as your service catalog, team, customers and appointments. Square remains the source for connected appointment records and live catalog information. Your use of Square is governed by your agreements with Square.
If authorization expires or is revoked, affected connected features will become unavailable. Square outages or configuration changes can also affect booking. Any direct Square booking link is a separate booking route; it does not continue Jonathan's AI conversation.
Your salon is responsible for its cancellation, no-show, deposit and card-on-file policies. Recording a policy in Jonathan does not by itself collect a card, take a deposit or charge a fee. Confirm that your chosen booking and payment configuration supports the policies you intend to enforce.
7. Business and client information
You retain your rights in information you provide. You authorize us to process information as needed to provide the service you request, subject to applicable law, connected-service restrictions and our privacy disclosures. This can include authorized Square information, client conversations, supplied photos, structured client knowledge and operational records. Information is not stored exclusively in Square.
Provide only information you have the right to share, and give clients the notices and obtain the permissions required for its intended use. We use service providers for functions such as hosting, AI processing, authentication, messaging and subscription billing. See the Privacy Policy for data handling information and contact support about access or deletion requests.
We do not sell personal information. These Terms do not authorize us to use Square-sourced information to train or enhance AI systems. Square's developer terms prohibit that use, including when the information has been anonymized; your permission to operate the service does not override that restriction.
Revoking Square authorization requires us to stop access to, and delete, the Square information covered by that authorization as required by Square's terms. That obligation does not depend on a separate deletion request. A request to delete your broader Jonathan account can also concern information outside that Square authorization. Contact support for help with either process.
Where you use SMS features, the applicable SMS Terms also apply. Subscription cancellation is separate from Square disconnection and data deletion, as described in section 5.
8. Intellectual property and feedback
We retain our rights in Jonathan's original software and designs. Underlying third-party software, models and services remain subject to their respective owners' rights. While your account is authorized to use Jonathan, you may use the available service for your business and its clients under these Terms.
You may voluntarily provide product feedback. We may use that feedback to improve Jonathan, but this does not grant rights to personal information, confidential client records or Square-sourced information beyond the permissions and restrictions described above.
9. Confidential information
Each party will use the other's non-public business information only for the purposes of providing or using the service and will take reasonable care to protect it. Information may be disclosed to service providers who need it for those purposes under appropriate obligations, or as required by law. Personal information is also subject to the Privacy Policy.
10. Availability and warranties
The service is provided “as is” and “as available.” To the extent permitted by applicable law, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not guarantee uninterrupted availability, error-free AI responses or a particular business or salon-service outcome. Nothing in these Terms excludes rights or warranties that applicable law does not allow to be excluded.
11. Liability
To the extent permitted by applicable law, neither party is liable to the other for indirect, consequential, special or punitive damages arising from this agreement. Our total liability arising from the service is limited to the subscription fees you paid us during the twelve months preceding the event giving rise to the claim. These exclusions and limits do not apply to fraud, gross negligence, willful misconduct, knowing or willful violations of applicable consumer-protection or unfair-business-practices law, or liability that cannot lawfully be excluded or limited.
12. Suspension and termination
We may suspend affected features for nonpayment, misuse, security concerns or loss of required third-party access. Where practical, we will explain the issue and how to seek help. Your cancellation takes effect as described in section 5. Termination does not eliminate obligations that arose before termination or provisions that by their nature need to continue, including confidentiality and applicable limitations of liability.
13. Changes and contact
We may update these Terms. We will provide notice of material changes before they take effect and explain any action needed to continue using the service. Questions, billing problems and data requests can be sent to support@gojonathan.ai.